Frequently Asked Questions (FAQ)

see the quick links list below:

  1. GENERAL

    • What are printables/ how does it work?

    • Will I receive any physical items in the mail?

    • Do I need to be tech savvy to use the templates?

  2. PURCHASING

    • How are the templates delivered?

    • How many times can I print the printable template?

    • What can I edit on my template?

    • Can I save my work and come back to it at a later stage?

    • Can I try out my template before buying it?

  3. Software and use

    • Do the templates work on PC/MAC computers?

    • Do I need special software to edit and print my printable?

    • Do I need to install any fonts?

    • I don’t have a computer, can I edit it on my phone/tablet?

  4. Printing

    • Do you offer printing services?

    • What size paper should I use?

    • What type of paper/ cardstock should I use?

    • Should I print on my own/ print at a local print shop?

  5. Customisations

    • Do you offer any customisations/ custom offers?

    • Can I add my image/ logo to my template?

  6. Policies and terms of use

    • What are your policies on cancellations, returns/exchanges and refunds?

    • What is your privacy policy?

    • What are your terms of use?

  7. Troubleshooting

    • There is a plus sign on the bottom corner of the editable text field?

    • The font is substituting?

    • How do I download the file?

    • How do I edit the file?

    • I can’t save my printable?

    • Can I have this setup with 1 template per page?

    • What is a ZIP file?

1. General


what are printables/ how does it work?

 

A printable is a PDF template/ file that can be downloaded for a small fee.

You can download, edit (see specific listing for details on editable content) and print instantly from home or with a local copy shop, print shop or online print vendor.

Most templates are formatted to print on an 8.5″ x 11″ sheet and then are trimmed down to size. However, if you need to print on an A4, this will work as well. See Printing for more details.

My templates are fast, user-friendly and affordable! They can be printed repeatedly! (Personal use only)


Will i receive any physical items in the mail?

 

Nothing will be mailed to you. All of our listings are for digital downloads.


Do i need to be tech savvy to use the templates?

 

My templates are straight-forward to use, however; I do recommend basic computer knowledge.

Give the Demo templates a try first. The links to these are provided within the link descriptions.

If you need help or have any questions on how to edit your template, you are most welcome to get in touch with me, I would love to assist (danielle@makemedigital.shop or fill in the below form).


2. PURCHASING


HOW ARE THE TEMPLATES DELIVERED?

 

Following checkout and after your payment has cleared, you can INSTANTLY download your file(s). If you missed that step, you can easily re-download the file(s);

  • Go to the top right corner of your Etsy page and click on “you” – a dropdown menu will appear.
  • Select “Purchases & Reviews”. Find your purchase, and click the button that reads “Download Files”. (Please note that this MUST be done on a computer, not a mobile phone or iPad).

HOW many times can i print the template?

 

Once purchased, they are yours to print as many times as you’d like! (Personal use only and not to be distributed).


WHAT CAN I EDIT ON MY TEMPLATE?

 

All elements can be customised on the template. Where not applicable, it will be listed within the item description.

Elements such as script font styling, hearts, textures, leaf elements etc. are not editable as require styling in our design programs (and for copyright reasons).

The easiest way to see what is editable is to try out the demo link provided within the listing description.


Can I save my work and come back to it at a later stage?

 

Once you have purchased your template and downloaded the document, you may edit and save the template as many times as you wish.

If you are trying out one of the DEMO templates, these are not printable and cannot be saved. You will need to purchase the item to enable these features.


Can I try out my template before buying it?

 

Yes, I offer DEMO templates on all of my products except envelope liners. The demo templates are listed within the item description under the “Try Before you Buy” heading.

Please note that to use the DEMO template to its full features, you will need to download the required file from the link provided onto your computer. You will also need to download the free version of Adobe Acrobat Reader, available at this link: get.adobe.com/reader

NOTE: Your DEMO will not work unless you have downloaded the file and you have opened it using Adobe Acrobat Reader.


3. Software and use


Do the templates work on pc/ mac computers?

 

The templates work great on both PC and MAC computers. This MUST be done on a computer, not a mobile phone or iPad. Please make sure that all edits to your template are made in Adobe Acrobat Reader. If you don’t have Adobe Acrobat Reader installed, please download it here for free: get.adobe.com/reader.


Do I NEED SPECIAL SOFTWARE TO EDIT AND PRINT MY TEMPLATE?

 

Yes, you will need Acrobat Reader which is a free program and simple to download and use. Using any other program could cause formatting and/or saving issues. If you don’t have Adobe Acrobat installed, please download the free program here: get.adobe.com/reader.

(TIP: Adobe Acrobat Reader is a widely used programme, you will probably find that it may already be installed on your computer, you may also use the above link to make sure that it is the most up-to-date version).


Do I NEED TO INSTALL ANY FONTS?

 

My templates have the required fonts already embedded within them and do not require you to install any fonts.


I don’t have a computer, can I edit on my phone/tablet?

 

To avoid any formatting/ printing issues, my templates must be edited on a computer using Adobe Reader. However, if you require assistance with this, please feel free to email Danielle Hamilton at danielle@makemedigital.shop and a custom editing order can be made.


4. Printing


[nb: always do a test print on 1 page before printing large batches]

Do YOU OFFER PRINTING SERVICES?

 

Unfortunately, I do not offer any printing services currently.

For printing and cutting, we do recommend FedEx Kinkos, Staples, Office Max or a local print shop as they do a nice job for a very reasonable price.


What size paper should I use?

 

Most templates are formatted to print on an 8.5″ x 11″ sheet. However, if you are intending to print on an A4, this can be done as well – ensure that the print size is set to 100%.

When printing, make sure that the print settings are set to 100% or actual size, the correct paper size that you are feeding into your printer is chosen and that you do a test print before printing in large batches.


What type of paper or cardstock should i use?

 

I recommend using the templates on 100 – 150 GSM card stock – regular copy tends to be too flimsy.

Print shops offer many types of card stocks to choose from. If printing at a local copy shop, ask to see one item printed to make sure that the colors and materials are to your liking.


Should I print on my own or at a local print shop?

 

Printing at home: 

  • Consider the quality of your home printer, how many items you are looking to print and if the printable uses alot of ink (e.g. picture save the dates will use more ink etc).
  • Make sure to check what the maximum paper thickness is for your printer model – this can be found on your printer manual or by Googling your printer. Paper that is too thick could jam and damage print heads.
  • Templates that are 8.5″ x 11″ and smaller are recommended to be printed at home. Whereas larger paper sizes are best suited to be printed at a copy shop with larger printers.

Printing using a local copy or print shop:

  • If you want to skip the hassle of printing and cutting in large batches, or if you have larger print sizes to print –  a local copy or print shop such as FedEx Kinkos, Staples or Office Max are a great option.
  • They offer printing and cutting at a very reasonable price.

5. Customisations


Do you offer any customisations/ custom offers?

 

Yes, I offer customisation on my products and for bespoke services. Please contact me for more information (danielle@makemedigital.shop).


CAN I ADD MY IMAGE/ LOGO TO THE TEMPLATE?

 

It is possible to add an image to a template where specified on the listing such as image Save the Dates. If you would like to add your logo to the design, please message me and we can discuss a custom order and rights to publishing a logo on my design. Send an email to danielle@makemedigital.shop.


6. Policies and terms of use


What iS your policy on cancellations, returns/ refunds?

 

Due to the digital nature of our printable templates, there are no returns or exchanges on downloadable items.


WHAT IS YOUR PRIVACY POLICY?

 

We respect your privacy, and do not sell/ share your email or personal information with other companies.


WHAT ARE YOUR TERMS OF USE?

 

By downloading Make Me Digital’s templates, you agree to the following Terms of Use. This artwork is for personal, non-commercial use only. You cannot sub-license, resell, share, transfer, redistribute or modify in any way.


7. TROUBLESHOOTING


THERE IS A PLUS SIGN (+) AT THE BOTTOM OF THE EDITABLE TEXT FIELD?

 

This happens when you have text that is going outside of the printable text area, or an extra “return” in your text field. Try reducing the amount of text or seeing if there is an extra “return” in your text field.


THE FONT IS SUBSTITUTING?

 

This happens when you are not editing the template in Adobe Acrobat reader (sometimes you are in system viewer when you open the document in your browser), or you are using an older version of Acrobat Reader. Per the listing, you MUST use a computer (not a tablet or mobile device) and the most up to date version of Acrobat Reader to prevent any formatting/ saving issues. The link to download the newest version is listed here: get.adobe.com/reader 


How DO I DOWNLOAD THE FILE?

 

Following checkout and after your payment has cleared, you can INSTANTLY download your file(s). If you missed that step, you can easily re-download the file(s):

  • Go to the top right corner of your Etsy page and click on “you” – a dropdown menu will appear.
  • Select “Purchases & Reviews”. Find your purchase, and click the blue button that reads “Download Files”. (Please note that this must be done on a computer, not a mobile phone or iPad).

HOW DO I EDIT THE FILE?

 

Editing the file is a super easy and simple process to follow.

Once you have purchased your template, download it from your purchases. Open the file once it has been downloaded with the latest version of Adobe Acrobat Reader. With the file now open, you will notice blue text bars that appear on the screen (these are your editable fields). Press CNTRL + E (if you are using a PC)/ COMMAND + E (if you are using a MAC), to bring up the editing bar – you are now able to edit the font, font size, font color, bold the font, make it Italic and so on to suit your design and taste).

Once you are happy with your edits, go to FILE in the top left hand corner and press SAVE. Remember once the file has been purchased, you can save your file and come back to it anytime you want.


I CANT SAVE MY TEMPLATE?

 

This happens when you are not editing the template in Adobe Acrobat reader (sometimes you are in system viewer when you open the document in your browser), or you are using an older version of Acrobat Reader. Per the listing, you MUST use a computer (not a tablet or mobile device) and the most up to date version of Acrobat Reader to prevent any formatting/ saving issues. The link to download the newest version is listed here: get.adobe.com/reader 

Please remember that if you are testing out one of our DEMO templates, you will not be able to save the file. This is purely for demonstration purposes only.


CAN I HAVE THIS SETUP WITH ONE TEMPLATE PER PAGE?

 

Yes, we usually provide 1 page templates with all purchases (printing shops prefer this). However, if you would like a different format, please send us a message or email danielle@makemedigital.shop with your request.


WHAT IS A ZIP FILE?

 

Zip files are multiple files compressed into one folder. This makes it easier to share or email numerous files.

How to open a ZIP file (PC & MAC): To unzip a file or folder, simply double-click on it.


 

The above is our FAQ on our items listed within our Etsy store. If you have more questions or would like to submit a custom order request, please fill in the below form and we will get back to you within 1 business day.

Bespoke inquiry form